Privacy Policy
Last updated: 28 May 2026
GetBooked (“we”, “our”, or “us”) provides WhatsApp-based communication and lead management tools for businesses.
This Privacy Policy explains how we collect, use, and protect information when customers interact with GetBooked through phone calls, WhatsApp, websites, or related services.
Information We Collect
We may collect:
- Phone numbers
- Names
- Message content
- Job or enquiry details
- Images or files sent through WhatsApp
- Business contact information
- Technical data related to message delivery and system usage
How We Use Information
We use collected information to:
- Deliver WhatsApp messages and notifications
- Help businesses respond to customer enquiries
- Process missed call follow-ups
- Improve service quality and automation performance
- Monitor delivery, reliability, and system security
- Provide customer support
WhatsApp and Third-Party Services
Our service may use third-party providers including:
- Meta / WhatsApp Business Platform
- Twilio
- Airtable
- OpenAI
- Make.com
These providers may process data on our behalf to deliver messaging and automation services.
Data Storage
Information may be stored securely using cloud-based platforms and databases used to operate the service.
We take reasonable steps to protect stored information from unauthorized access, misuse, or disclosure.
Data Sharing
We do not sell personal information.
Information may be shared only:
- with the business the customer contacted,
- with service providers required to operate the platform,
- or when legally required.
Customer Communications
By contacting a business using GetBooked-enabled services, customers may receive automated WhatsApp follow-up messages related to their enquiry.
Customers may request that messaging stop at any time.
Data Retention
We retain data only as long as necessary to operate and improve the service, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have rights to:
- request access to your data,
- request correction or deletion,
- object to certain processing activities,
- or request data portability.
Contact
For privacy-related questions or requests, contact:
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the service after updates constitutes acceptance of the revised policy.